GoHighLevel can run a practice’s booking, reminders, and patient follow-up from one place, provided it’s set up correctly. FulleFlow builds GHL systems specifically for dental and medical practices, so the platform fits how your practice runs.
Most dental and medical practices that set up GoHighLevel in-house use only 10% of what it can do.
Calls to book appointments go unanswered, and patients who call once book with a competitor instead
No-shows and cancellations get no follow-up, and empty appointment slots cost hundreds per day
New patient intake still done manually on paper or basic forms that don’t connect to anything
Dormant patients who haven’t visited in 12+ months never hear from the practice again
Google review count falls behind competitors because most satisfied patients are never asked for a review
No automated recall system, so staff have to call patients due for their 6-month checkup by hand
A properly built GHL system for a dental or medical practice runs these workflows:
Online intake form → GHL pipeline → automated confirmation → pre-appointment reminder sequence → post-visit follow-up
Automated SMS and email: 48hr, 24hr, and 2hr reminders. Patients reply ‘C’ to confirm or ‘R’ to reschedule
If a patient doesn’t confirm, a re-booking SMS goes out: ‘We still have your appointment and just want to confirm: [booking link]’
Automated 6-month recall SMS and email: ‘Hi [Name], it’s time for your checkup. Book your next appointment: [link]’
48hrs after appointment: automated SMS ‘How was your visit today? We’d love a quick Google review: [link]’
Tag patients inactive for 12+ months. Send reactivation sequence: ‘We miss you + special offer’ over 21 days
Instant SMS to any missed call: ‘Hi, we missed your call at [Practice Name]. Book online here: [link]’
GHL FEATURE
MEDICAL APPLICATION
●GHL Calendar
Online booking with availability, buffer times, and appointment type selection, open 24/7 with no staff needed
●SMS Automation
HIPAA-conscious SMS for reminders, recalls, and review requests (configure opt-in properly)
●Reputation Management
Automated Google review requests and response tracking that keep adding to your social proof
●LC Phone
Practice phone number through GHL, with all patient SMS in one thread
●Pipeline Management
Track patient journey: Inquiry > Booked > Confirmed > Attended > Review Requested > Recall Due
●AI Conversation Employee
Handles inbound SMS inquiries 24/7, like ‘What services do you offer?’, ‘Are you taking new patients?’, and ‘What are your hours?’
Missed call text back goes live, so every missed call gets an instant SMS with a booking link
Your online booking page is up, and patients can self-book 24/7
Appointment reminder sequences start running and the no-show rate drops right away
Review requests send automatically and Google reviews start coming in
The recall campaign is built and scheduled, and dormant patients start rebooking
Everything you need to know. Can’t find the answer? Chat to our team.
GHL is not a covered entity under HIPAA by default. However, GHL can sign a BAA (Business Associate Agreement) for practices that need it. We configure your GHL account with HIPAA in mind, including separating PHI from marketing data where required.
GHL connects with most practice management tools via Zapier or direct API. Common integrations include Dentrix, Eaglesoft, Kareo, and Jane App.
Yes. We build a separate sub-account per location within your GHL Agency account, with consistent branding and centralized reporting.